Refundpolicy.
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1. Overview
AiWA is a subscription-based SaaS billed in advance on a monthly or yearly basis. Payments are processed by our authorized reseller and Merchant of Record, Paddle.com. This policy explains when and how you can request a refund.
2. 14-Day Money-Back Guarantee
If you are not satisfied with a paid plan, you may request a full refund within 14 days of your first payment for that plan. This applies to the initial purchase of a subscription.
3. Eligibility
Refunds outside the 14-day window are considered case by case and are generally not provided for renewal charges, partially used billing periods, or accounts suspended for violating our Terms of Service. Annual plans renewed automatically may be refunded within 14 days of the renewal charge.
4. Cancellation
You can cancel your subscription at any time from your account settings. After cancellation you keep access to paid features until the end of the current billing period, and you will not be charged again. Cancellation alone does not trigger an automatic refund of the current period.
5. How to Request a Refund
To request a refund, email us with the email address used for the purchase and your order or receipt reference. Refunds are issued to the original payment method via Paddle and may take several business days to appear.
6. Contact
For refund requests or questions, contact us at info@aiwa.am.